Position Name:  Customer Success (Pharma Tech) - Commercial

Location: Remote

Position Description:  Responsible for successful implementation, on-going client management, KPI achievement as well as program renewal and feature upsell.

Ideal Candidate:   



• 3 years of healthcare experience. Digital Health and/or Pharma experience is a plus.
• B2B experience is required; B2B2C and B2C experience is a plus
• Strong track-record of establishing long-term relationships with key influencers in the healthcare space.

About the Company:

Dedicated to eliminating preventable medication mistakes, this company has created a platform that assists patients along their entire medication journey.

By using this platform, patients are able to better manage their medication. The data gathered from individuals’ experiences is used to help generate insights that promote collaboration and informative decision making within every level of the healthcare industry. 

• Award-winning, patient-centric platform with significant flexibility and scalability
• Can range from one brand to global enterprise (The have current client examples of both.)
• Proven 70% increase in adherence across 3 top therapeutic areas
• Doubled time on therapy for hypertension brand
• Exponential growth!
• Achieved YOY growth of >93% in 2020
• On pace to achieve YOY growth of >98% in 2021