Current Title:  Director of Customer Success – Commercial Pharma

Candidate Description:  Demonstrated experience in client development, productivity, and process improvement, leading cross functional initiatives, strategic planning, forecasting and metric reporting

Career Highlights:

• Proven experience in Pharma/Biotech and CRO space
• Generated $2.9M in new business through team lead generation in 2021!
• Manage a team of 12 Customer Success Manager
• Responsible for the retention of $32MM in revenue across multiple product lines which support customers from research and development through commercialization
• Serve as a resource to the sales organization to identify potential upsell opportunities