Company Overview:
This organization is reshaping how healthcare providers tap into expertise from the life sciences industry. A platform which connects providers with the right industry experts at the right time, helping practices stay innovative, efficient, and patient-focused. Used widely across clinical teams and major life sciences partners, this platform facilitates impactful interactions that drive progress and meaningful results in healthcare.
About the Role:
Seeking a proven Client Services leader to join a fast-growing Life Sciences team. This is a pivotal role supporting the expansion of a trusted, strategic partner to leading life sciences organizations. The ideal candidate has deep experience working with Life Sciences companies and strong relationships across Commercial functions, including Sales, Marketing, and Innovation. Leverage network to engage key stakeholders, drive measurable outcomes, and make an immediate impact across a portfolio of strategic accounts. Success in this position requires thriving in a dynamic, high-growth environment, embracing change, and delivering exceptional results for both clients and the organization.
Key Points:
- Own and grow a portfolio of strategic Life Sciences accounts, positioning the company as a trusted partner.
- Drive client success by identifying opportunities, addressing needs, and ensuring exceptional satisfaction.
- Lead strategic account planning and collaborate with business development to expand relationships and impact.
- Engage key stakeholders across functions to drive adoption, growth, and long-term success.
- Oversee renewals and retention, ensuring ongoing client partnerships thrive.
- Coach and develop direct reports to deliver on client strategies and growth objectives.
- Partner cross-functionally to create a seamless client experience and bring industry insights back to the team.
- Share best practices and collaborate across accounts to strengthen team performance and expertise.